Call us: +1 868 627 7530

For Accident Reporting & Roadside Assistance, Call ForenSys at 866-8888

We're pleased to announce that ForenSys, our partner for accident reporting, will now be providing roadside assistance for our customers.

Customers are advised to please call 866-8888 for both services.

We apologise for any inconvenience during this transition. For queries or concerns, kindly contact our Customer Experience team here

Thank you for your understanding and support.

File a Claim

Claim

Which product would you like to file a claim for?

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

Theft
Malicious and willful damage

2. When reporting your claim

Please have your policy number to hand. Please provide:

Information about the incident and when it happened
The police event number and the station the incident was reported to (if applicable)
Details of any injuries or illness

3. What we may ask for

Photographs of the damage
Estimates for repair or replacement
A copy of the police report (if applicable)
Proof of ownership, which could be original receipts, valuations, photographs of the items, and bank statements.
Receipts for any medical bills and trip cancellations costs incurred

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

We pay your claim (less the deductible if applicable).
We will let you know if anything isn’t covered.
We might need to carry out further enquiries to validate your claim.

1. Before you claim

Please notify the police if your claim is for the following:

Theft
Malicious and willful damage

condo travel marine claim 2

2. When reporting your claim

Please have your policy number to hand. Please provide:

Information about the incident and when it happened
The police event number and the station the incident was reported to (if applicable)
Details of any injuries or illness

3. What we may ask for

Photographs of the damage
Estimates for repair or replacement
A copy of the police report (if applicable)
Proof of ownership, which could be original receipts, valuations, photographs of the items, and bank statements.
Receipts for any medical bills and trip cancellations costs incurred

travel marine claim 4

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

We pay your claim (less the deductible if applicable).
We will let you know if anything isn’t covered.
We might need to carry out further enquiries to validate your claim.

Ways you can file a claim

Submit your completed documents via email. Please see the section above for the list of required documents.

Please feel free to call your local representative for assistance.

Please visit your local office to receive information and personal assistance.