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Update – Change in Roadside Assistance Provider

CG United TT is pleased to advise, effective December 1, 2025, Total Convenience Management Limited (TCM) will be the new provider of roadside assistance to our customers throughout Trinidad and Tobago.

To access the service, customers can continue to call 627-7530 or, call TCM directly at 800-4826.

For any queries or concerns, you can reach out to our Customer Experience Department at CGUFeedback@cgcoralisle.com. We apologise for any inconvenience experienced during this transition.

Thank you for your understanding and support.

File a Claim

Claim

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Details of any injuries or illness

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair or replacement
  • A copy of the police report (if applicable)
  • Proof of ownership, which could be original receipts, valuations, photographs of the items, and bank statements.
  • Receipts for any medical bills and trip cancellations costs incurred

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We pay your claim (less the deductible if applicable).
  • We will let you know if anything isn’t covered.
  • We might need to carry out further enquiries to validate your claim.
travel claim 1

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
condo travel marine claim 2

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Details of any injuries or illness
travel claim 3

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair or replacement
  • A copy of the police report (if applicable)
  • Proof of ownership, which could be original receipts, valuations, photographs of the items, and bank statements.
  • Receipts for any medical bills and trip cancellations costs incurred
travel marine claim 4

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We pay your claim (less the deductible if applicable).
  • We will let you know if anything isn’t covered.
  • We might need to carry out further enquiries to validate your claim.

Ways you can file a claim

Envelope

Email

Submit your completed documents via email. Please see the section above for the list of required documents.

Phone

Call us

Please feel free to call your local representative for assistance.

pin

Walk-in

Please visit your local office to receive information and personal assistance.

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Bundle and save 10%

This product is also available in a discouted bundle

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This product is also available in a discouted bundle

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