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For Accident Reporting & Roadside Assistance, Call ForenSys at 866-8888

We're pleased to announce that ForenSys, our partner for accident reporting, will now be providing roadside assistance for our customers.

Customers are advised to please call 866-8888 for both services.

We apologise for any inconvenience during this transition. For queries or concerns, kindly contact our Customer Experience team here

Thank you for your understanding and support.


File a Claim

Claim

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Hit and run
  • If someone has been injured in the incident
  • Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Details of any injuries

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair
  • A copy of the police report (if applicable)
  • Contact details of any witnesses
  • Proof of ownership, which could be original receipts, valuations, photographs of the items, and bank statements.

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We will establish the market value of your boat.
  • We will let you know if anything isn’t covered.
  • We might need to see your boat (to inspect the damage or to discuss the claim with you further).
  • We might need to carry out further enquiries to validate your claim.
marine claim 1

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Hit and run
  • If someone has been injured in the incident
  • Arson
condo travel marine claim 2

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Details of any injuries
marine claim 3

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair
  • A copy of the police report (if applicable)
  • Contact details of any witnesses
  • Proof of ownership, which could be original receipts, valuations, photographs of the items, and bank statements.
travel marine claim 4

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We will establish the market value of your boat.
  • We will let you know if anything isn’t covered.
  • We might need to see your boat (to inspect the damage or to discuss the claim with you further).
  • We might need to carry out further enquiries to validate your claim.

Ways you can file a claim

Envelope

Email

Submit your completed documents via email. Please see the section above for the list of required documents.

Phone

Call us

Please feel free to call your local representative for assistance.

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Walk-in

Please visit your local office to receive information and personal assistance.

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Bundle and save 10%

This product is also available in a discouted bundle

No, thank you

Bundle and save 10%

This product is also available in a discouted bundle

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No, thank you

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