Update – Change in Roadside Assistance Provider

CG United TT is pleased to advise, effective December 1, 2025, Total Convenience Management Limited (TCM) will be the new provider of roadside assistance to our customers throughout Trinidad and Tobago.

To access the service, customers can continue to call 627-7530 or, call TCM directly at 800-4826.

For any queries or concerns, you can reach out to our Customer Experience Department at CGUFeedback@cgcoralisle.com. We apologise for any inconvenience experienced during this transition.

Thank you for your understanding and support.

File a Claim

Which product would you like to file a claim for?

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

Theft
Malicious and willful damage
Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

Information about the incident and when it happened
The police event number and the station the incident was reported to (if applicable)

3. What we may ask for

Photographs of the damage
Estimates for repair or replacement
A copy of the police report (if applicable)
Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

We pay your claim (less the deductible if applicable).
We will let you know if anything isn’t covered.
We might need to visit your property (to inspect the damage or to discuss the claim with you further).
We might need to carry out further enquiries to validate your claim.